Who is Klarna?

Klarna is a Swedish payment service provider. Its role is to manage the entire process of your payment. Klarna offers simple payment solutions in more than 200,000 online stores, and more than 95 million customers worldwide have already used these solutions to manage their payments securely.

How does the Pay in 3 times free service work?

The Pay in 3 installments free service is a type of credit that allows you to spread the costs of your purchase over 3 equivalent installments. Each installment is automatically charged to the debit or credit card you provided when paying. The first installment is taken when your order is confirmed by ELECTROVIDEO.EU, and the second and third installments are scheduled 30 and 60 days later respectively. You can also control your payment schedule in the Klarna app.

Am I eligible for Pay in 3 installments free of charge?

To use the Pay in 3 installments free service, you must be at least 18 years old. This option is very popular, but it should be noted that it is offered subject to your financial situation.

How can I increase my chances of being eligible for the Pay in 3 installments free of charge service?

Klarna offers a unique service based on a number of factors, such as order amount, order history and item availability. If you’re 18 or older, you can improve your chances of taking advantage of Pay in 3 Installments for free by providing your full name and address, and using your registered billing address as your shipping address. All orders are subject to individual evaluation. Thus, the fact of having already benefited from the Pay in 3 installments free of charge service does not guarantee that you will be able to use it for each order. Likewise, if your request is rejected, this does not mean that it will also be rejected for other orders.

What should I provide when making a purchase?

If you want to make a purchase with Klarna using the Pay in 3 installments service free of charge, you must provide your mobile phone number, your e-mail address, your current billing, your date and place of birth, and a debit or credit card. The phone number is requested in case we need to contact you. All communications will be made through your email address. It is very important to provide accurate information, otherwise you may not receive your payment schedule and order updates.

Are you going to do a credit check?

Klarna may perform a cursory check, with no effect on your credit rating. This verification is only visible to you and Klarna; other creditors do not have access to it.

Why wasn’t I offered the Pay in 3 installments free of charge?

This option is very popular, but it should be noted that it is not systematically offered to everyone. It is automatically generated by algorithms that take into account a number of factors, such as address information, cardholder, order amount, online store, order history previous as well as the availability of the articles.

How do installments work with Klarna?

The installments associated with the Pay in 3 installments free of charge service arent automatically charged to the debit or credit card you provided at checkout. The first installment is taken when your order is confirmed, then the second and third installments are scheduled 30 and 60 days later respectively. You can also control your payment schedule in the Klarna app.

What happens if I cancel or return my order?

Once ELECTROVIDEO.EU accepts your cancellation or return, Klarna will cancel all future scheduled payments and refund any outstanding amounts. This will be instantly visible in the Klarna app.

What happens if I don’t pay for my order?

Klarna will automatically attempt to charge the amount due associated with your purchase with the Pay in 3 installments service free of charge from the debit or credit card you provided during checkout. If we are unable to collect your payment by the scheduled due date, we will retry our attempt automatically two days later. If this last attempt fails, Klarna will send you a statement for the full amount due, due 15 days later. Klarna will let you know when a payment is due two days before you attempt to collect it. You also have the option of tracking the due date in the Klarna app. If you miss a payment, you may be subject to late payment charges and become in default of payment, with the consequence of not being able to use Klarna services in the future. Klarna may continue to attempt to collect amounts due and owing on later due dates, or bill you separately for the total outstanding. If you do not pay for your purchase, Klarna may use an external debt collection company. However, this solution is used as a last resort. For more information on late payment fees, see klarna.com/en.

I have been invited to visit the Klarna site. Is that correct?

You can view all of your payments with Klarna and your payment schedule in the Klarna app or by logging in at klarna.com.

Are my payment details safe?

Klarna treats payment information securely. No card data is transmitted to ELECTROVIDEO.EU. All transactions take place over secure connections using the latest industry standard security protocols.

Can I pay before the due date?

Yes. Simply go to the Klarna app or log in to Klarna.com to pay in advance.

Have you received my payment?

Klarna will notify you via email and push notification in the Klarna app when a payment is due or has been taken, or in the unlikely event that your payment has failed. If a payment has been taken but you haven’t received confirmation, you can check the status of your order and payments in the Klarna app or by logging in to www.klarna.com/en.

What happens to my first statement when I return item(s)?

Once HudsonReed has received the (partially or fully) returned order, and you have received confirmation, Klarna will send you an updated statement with an adjusted payment schedule in the event that the return is partial. In the event of a complete return, we will refund the debited payments and cancel any future scheduled payments. You can also check the status of your order in the Klarna app.

I received a statement but I haven’t received my items yet.

If you haven’t received your items, contact our team to inquire about the status of your order and delivery. You can also contact Klarna customer service to postpone your payment due date or put the pending order in Klarna app while waiting for items to arrive.

I canceled my order. How soon will I bebe reimbursed?

As soon as the shop registers your cancellation or return, the refund will be processed within 5 working days.

I requested a refund. How will it be treated?

Refunds are issued to the debit or credit card you provided at checkout.

I didn’t receive my payment/statement information email.

You can log in to the Klarna app or on www.klarna.com/fr, to find all the information relating to your orders and your payment schedule.

I have another question about payment, how can I contact you?

Go to the customer-service page in the Klarna application to find a complete list of FAQs, live chat and telephone contact details.