{"id":2059,"date":"2022-11-30T01:48:44","date_gmt":"2022-11-30T01:48:44","guid":{"rendered":"https:\/\/shop.killview.net\/?page_id=2059"},"modified":"2026-04-19T03:12:35","modified_gmt":"2026-04-19T01:12:35","slug":"help-support","status":"publish","type":"page","link":"https:\/\/electrovideo.eu\/en\/help-support\/","title":{"rendered":"Help & Support"},"content":{"rendered":"\t\t
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Help & SUpport<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tPayment\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the possible means of payment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Online, you can pay with Bancontact (card and app), credit & debit card (Visa or MasterCard), Maestro, Klarna, Apple Pay and Google Pay.<\/p>

In store, you can easily pay with Bancontact, credit card, cash or with Apple Pay.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to pay with Apple Pay?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
  1. Tap the Apple Pay button or choose Apple Pay as your payment method.<\/li>
  2. To pay using a different card, tap the\u00a0\u00a0or\u00a0\u00a0icon next to your default card.<\/li>
  3. If necessary, enter your contact details and billing and shipping information. Since this data is stored by Apple Pay, you will not need to enter it again.<\/li>
  4. Confirm payment.
    – iPhone or iPad with Face ID: Press the side button twice, then use Face ID or your passcode.
    – iPhone or iPad without Face ID: Use Touch ID or your passcode.
    – Apple Watch: Press the side button twice.
    – Mac with Touch ID: Follow the instructions on the Touch Bar and place your finger on the Touch ID sensor. If the Touch ID sensor is turned off, tap the Apple Pay icon on the Touch Bar, then follow the on-screen instructions.
    – Mac without Touch ID: Confirm payment on your Bluetooth-connected iPhone or Apple Watch. Make sure you’re signed in with the same Apple ID on all devices.<\/li>
  5. Once payment is made, \u201cOK\u201d and a check mark appear on the screen.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to pay with Bancontact?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    You can pay with your Bancontact card or with the Payconiq by Bancontact app online and in our stores.<\/p>

    When ordering your product, select Bancontact as the payment method and confirm payment with your card or with the app on your smartphone.<\/p>

    You can also finalize the payment with all individual online banking apps. Payment via Bancontact is completely free.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I pay for my order in 3x with Klarna?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    The \u201cPayment in 3x\u201d option from our payment partner Klarna represents an alternative to traditional credit. It allows you to spread the payment for your purchases over 3 installments. These payments are automatically taken from the debit\/credit card on file until the full order amount is paid. This payment partner also allows you to pay with 1 installment, or even pay the entire balance earlier if you wish. However, it is currently not possible to postpone the scheduled payment date.<\/p>

    If your order is eligible for the \u201cPayment in 3 installments\u201d option, you can make this choice at checkout and enter your debit\/credit card details. As soon as the store ships your order, you will receive an email from Klarna with your payment schedule and we will take the first payment from your card. You can view and manage your purchases and payments in our app. So be sure to download it to stay in control and never miss a payment!<\/p>

    Good to know: using the \u201cPayment in 3x\u201d option does not generate any fees!<\/em><\/p>

    How to subscribe to the \u201cPayment in 3 installments\u201d option?<\/strong><\/p>

    No registration is required! If your order is eligible, the option is offered during checkout. You do not need to enter any additional information. Simply select \u201cPay in 3x\u201d as your payment method and enter your debit\/credit card details. This is the card on which we will carry out the scheduled automatic withdrawals.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I find my invoice?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Your invoice is attached to the shipping confirmation email. You can also view your invoice in “My Orders” in My Account.<\/p>

    How it works ?<\/p>

    Click on the order for which you want to view and\/or pay the invoice. Your invoice can be downloaded in your order overview. Did you just order? Then you will receive the invoice in the shipping confirmation after sending your order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t\t\n\t\t\t\t\t\t\tDelivery\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does the free delivery method work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Your package will be delivered free of charge for any order over \u20ac250, \u20ac750 or 1500\u20ac depending on the country of delivery. We ship packages between 9:00 a.m. and 4:00 p.m.<\/p>

    When your package is shipped, you will receive a confirmation email telling you the details as well as the tracking code if available.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I haven't received my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    You can do several things.<\/p>

    1. Check Track & Trace of your package<\/strong><\/p>

    You can find it in My Account or in your dispatch confirmation. Use this link to check if the delivery time slot has been postponed.<\/p>

    2. Check the delivery address<\/strong><\/p>

    Is the shipping address you entered correct? Also check your postal code.<\/p>

    3. Check your mailbox<\/strong><\/p>

    Did you receive a message telling you that the delivery man came by while you were away? So, the package has been delivered to your neighbors or the delivery person has scheduled a new delivery time slot.<\/p>

    Not sure where your package is yet?<\/strong><\/p>

    Wait a little longer, your package may have been delayed. There is an 80% chance that you will receive your package the next day. Still haven’t received it after 5 business days? So please contact our customer service within 14 days of the original delivery date. We will help you find a solution.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the status of my delivery?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Easily check the status of your order in My Account. There you will also find a link to your Track & Trace. You can also find the Track & Trace code in your shipping confirmation email.<\/p>

    Your tracking number is not correct on the day of delivery? Please contact our customer service.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    \n\t\t\t\t\t\t\n\t\t\t\t\t\t\tOrder\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tOrder confirmation<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    A few minutes after your purchase on our site, you will receive an order confirmation by email summarizing the details of the products purchased, the price paid, the delivery address, the billing address as well as the delivery method selected.
    This email also contains your order number.<\/p>

    If at the end of the payment process, you do not receive an order confirmation by email, it is possible that your payment has been refused (incorrect bank details, payment limit reached, insufficient funds, authentication failure, etc. .).<\/p>

    In this case, we invite you to contact your bank to check the status of the payment. If you have confirmation that payment has been made, but no order appears in your customer account, please contact our Customer Service.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy haven't I received the order confirmation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Check if the amount has been debited from your account.<\/p>

    If this is the case, we advise you to wait an hour. Indeed, we sometimes receive late payments during peak periods. It may take up to one hour to receive an order confirmation.<\/p>

    If you still have not received anything after this time, contact our customer service.<\/p>

    Check your spam. Sometimes the order confirmation arrives in this folder.<\/p>

    If your account has not been debited, it means the payment failed. In this case, reorder. We do not process orders with unsuccessful payment; so you don’t have to worry about receiving two orders.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I cancel my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    You can cancel your order in “my orders” in My Account. Cancellation is possible as long as your product has not left the warehouse. Has your product already been sent? You can refuse it on delivery or send it back for free via the online return form.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I still change the delivery address of my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Once you have placed your order, you can no longer change the delivery address of the order yourself. Whether or not you can change the address depends on the delivery service delivering your package.<\/p>

    Have you already received an email indicating that your package will be sent by our carrier? In this case, it is unfortunately too late to change the address.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I find my invoice?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Your invoice is attached to the shipping confirmation email. You can also view your invoice in \u201cMy Orders\u201d on My Account.<\/p>

    How it works ?<\/strong><\/p>

    Click on the order for which you want to view and\/or pay the invoice. Your invoice can be downloaded in your order overview. Have you just ordered? Then you will receive the invoice in the shipping confirmation after sending your order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to post a product\/order review?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    When you buy a product, we send you instructions for writing a review.<\/p>

    There is another option: open the Orders section in your account, click on “View order” and then click on each product, on the corresponding pages you can leave your opinion.<\/p>

    A customer can only leave an opinion on products that he himself has already purchased.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t\t\n\t\t\t\t\t\t\tReturns\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the return conditions?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    You can register your return within 14 days of receiving the product. You will then have an additional period of 14 days to return your product at your of charge.<\/p>

    You have 2 possibilities:<\/p>

    Exchange your product for another product for free.
    Return your product and get your money back.<\/p>

    To recover the full purchase price, it is important to return your product in its original and undamaged condition.<\/p>

    You can indicate your choice in the returns form. After 14 days, the product can still be repaired, but the options above are no longer valid.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I test a product at home?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Yes, as long as the product in question was not purchased through a private sale, you can test your product as you would in store.<\/p>

    Don’t like the product? In this case, you can return it. It is important to return your product in its original condition and packaging.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

    \n\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the exceptions for returns?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    As you can imagine, the following products cannot be returned:<\/p>