{"id":14,"date":"2022-06-10T11:24:27","date_gmt":"2022-06-10T11:24:27","guid":{"rendered":"https:\/\/xstore.8theme.com\/elementor\/demos\/test\/?page_id=9"},"modified":"2026-04-19T03:39:28","modified_gmt":"2026-04-19T01:39:28","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/electrovideo.eu\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-73905eab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"73905eab\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1bcb46db\" data-id=\"1bcb46db\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b2d59f5 elementor-widget elementor-widget-heading\" data-id=\"b2d59f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns &amp; Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b53f34 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b53f34\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1852a88\" data-id=\"1852a88\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-645c546 elementor-widget elementor-widget-heading\" data-id=\"645c546\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Returns within 30 days<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e6b7f3 elementor-widget elementor-widget-text-editor\" data-id=\"3e6b7f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #111111;\">Is your product purchased online not suitable? You can return it within 30 days of receipt.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96a652c elementor-widget elementor-widget-heading\" data-id=\"96a652c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Returning your product purchased on electrovideo.eu<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6628e77 elementor-widget elementor-widget-text-editor\" data-id=\"6628e77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>\n<div><b>Return by mail<\/b><\/div>\n<div>&nbsp;<\/div>\n<\/div>\n<div>\n<ol>\n<li>Contact our <strong>customer service<\/strong> either by opening a <strong>support ticket<\/strong> by logging into your customer account, or via <strong>online chat<\/strong>, or via <strong>WhatsApp<\/strong> or <strong>Messenger<\/strong>. We will respond within the day from <strong>10:00 AM to 8:00 PM, Monday to Saturday<\/strong>. Please have your order number ready; an advisor will register your return request. To open a support ticket via your customer account, follow this link (<a href=\"https:\/\/electrovideo.eu\">Create an online support request<\/a>). You can also inform electrovideo.eu of your intention to withdraw by sending your withdrawal request, including an unambiguous statement (proof of which is your responsibility), expressing your intention to withdraw, by mail to: Electrovideo.eu Customer Service,&nbsp;BAT F, 12 RUE DES CHAUFFOURS, 95000 CERGY&nbsp;(France) &#8211; France, or by email to: contact@electrovideo.eu.<\/li>\n<li>Then return your product (in good condition in its original packaging with all accessories) in a suitable box, within 30 days of communicating your decision to withdraw, to the following address:<br><h4><strong>ELECTROVIDEO.EU &#8211; CUSTOMER SERVICE<\/strong><\/h4>\n<h4><strong>BAT F, 12 RUE DES CHAUFFOURS, <\/strong><\/h4>\n<h4><strong>95000 CERGY<\/strong><strong>&nbsp;(FRANCE)<\/strong><\/h4>\n<\/li>\n<\/ol>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81206a6 elementor-widget elementor-widget-text-editor\" data-id=\"81206a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Return shipping costs are your responsibility, except in the case of a return under the legal warranty. For items that cannot be returned by post due to their nature (items weighing over 30 kg, such as large household appliances or a TV, for example), you will need to use a carrier of your choice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00cc307 elementor-widget elementor-widget-heading\" data-id=\"00cc307\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Products excluded from the right of withdrawal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7545f9d4 elementor-widget elementor-widget-text-editor\" data-id=\"7545f9d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><ul><li><span style=\"color: #111111;\">Services fully performed before the end of the withdrawal period and whose performance began after your express agreement and express waiver of your right of withdrawal<\/span><\/li><li><span style=\"color: #111111;\">Goods likely to deteriorate or expire rapidly,<\/span><br \/><span style=\"color: #111111;\">audio or video recordings, or computer software when unsealed<\/span><\/li><li><span style=\"color: #111111;\">Digital content not supplied on a tangible medium, whose performance began after your express agreement and express waiver of your right of withdrawal.<\/span><\/li><li><span style=\"color: #111111;\">Products made to your specifications or clearly personalized<\/span><\/li><li><span style=\"color: #111111;\">A component of a batch of Returns only sale<\/span><\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95c7840 elementor-widget elementor-widget-heading\" data-id=\"95c7840\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Refund or exchange?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae8e735 elementor-widget elementor-widget-text-editor\" data-id=\"ae8e735\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When you request a <strong>return<\/strong>, you will be asked if you prefer an <strong>exchange<\/strong> or a <strong>refund<\/strong>.<\/p><p>\u00a0<\/p><p>If you choose a <strong>refund<\/strong>, you will be reimbursed for the price of the product within 7 days of receiving your returned product and after standard checks regarding its condition.<\/p><p>\u00a0<\/p><p>If you opt for an <strong>exchange<\/strong>, you will receive a promotional code\/voucher for the price of the returned product. This promotional code\/voucher has no expiration date and can be used towards your next order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e182f45 elementor-widget elementor-widget-ctw-buttons\" data-id=\"e182f45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ctw-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                    <div class=\"button-wrapper\">\n                <div data-number=\"+33\" data-group=\"\"  data-timezone=\"Europe\/Paris\"  class=\"wHelp_button wHelp_woo_btn wHelp_button_advance chat_help_analytics wHelpButtons  avatar-active wHelp-btn-lg\" data-availability='{ \"sunday\":\"10:00-20:00\", \"monday\":\"10:00-20:00\", \"tuesday\":\"10:00-20:00\", \"wednesday\":\"10:00-20:00\", \"thursday\":\"10:00-20:00\", \"friday\":\"10:00-20:00\", \"saturday\":\"10:00-20:00\" }'>\n                                            <img decoding=\"async\" src=\"https:\/\/electrovideo.eu\/wp-content\/uploads\/2025\/09\/avatar_tech_guy-min-1.png\" \/>\n                                        <div class=\"info-wrapper\">\n                                                    <div class=\"info\">\n                                Nikolas \/ Sales Support<\/div>\n                                                    <div class=\"wHelp_title\">How can I help you?<\/div>\n                                                    <div class=\"online\">I&#039;m available<\/div>\n                                                    <div class=\"offline\">Closing hours<\/div>\n                                            <\/div>\n                    <a href=\"https:\/\/web.whatsapp.com\/send?phone=+33&amp;text=Hi%21%20I%20have%20a%20question%20about%20your%20services.\" target=\"_blank\" rel=\"noopener\"><\/a>\n                <\/div>\n            <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refund Policy Returns within 30 days Is your product purchased online not suitable? You can return it within 30 days of receipt. Returning&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":31,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/electrovideo.eu\/en\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/electrovideo.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/electrovideo.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/electrovideo.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/electrovideo.eu\/en\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":0,"href":"https:\/\/electrovideo.eu\/en\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"wp:attachment":[{"href":"https:\/\/electrovideo.eu\/en\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}