---
title: "Refund and Returns Policy"
description: "Returns & Refund Policy Returns within 30 days Is your product purchased online not suitable? You can return it within 30 days of receipt. Returning your product purchased on electrovideo.eu..."
url: https://electrovideo.eu/en/refund_returns/
date: 2022-06-10
modified: 2026-06-02
author: "Bart Somers"
type: page
lang: en
---

# Refund and Returns Policy

## Returns & Refund Policy

### Returns within 30 days

Is your product purchased online not suitable? You can return it within 30 days of receipt.

### Returning your product purchased on electrovideo.eu

**Return by mail**
 

1. Contact our **customer service** either by opening a **support ticket** by logging into your customer account, or via **online chat**, or via **WhatsApp** or **Messenger**. We will respond within the day from **10:00 AM to 8:00 PM, Monday to Saturday**. Please have your order number ready; an advisor will register your return request. To open a support ticket via your customer account, follow this link ([Create an online support request](https://electrovideo.eu)). You can also inform electrovideo.eu of your intention to withdraw by sending your withdrawal request, including an unambiguous statement (proof of which is your responsibility), expressing your intention to withdraw, by mail to: Electrovideo.eu Customer Service, BAT F, 12 RUE DES CHAUFFOURS, 95000 CERGY (France) – France, or by email to: contact@electrovideo.eu.
2. Then return your product (in good condition in its original packaging with all accessories) in a suitable box, within 30 days of communicating your decision to withdraw, to the following address: #### **ELECTROVIDEO.EU – CUSTOMER SERVICE** #### **BAT F, 12 RUE DES CHAUFFOURS, ** #### **95000 CERGY**** (FRANCE)**

Return shipping costs are your responsibility, except in the case of a return under the legal warranty. For items that cannot be returned by post due to their nature (items weighing over 30 kg, such as large household appliances or a TV, for example), you will need to use a carrier of your choice.

### Products excluded from the right of withdrawal

- Services fully performed before the end of the withdrawal period and whose performance began after your express agreement and express waiver of your right of withdrawal
- Goods likely to deteriorate or expire rapidly,audio or video recordings, or computer software when unsealed
- Digital content not supplied on a tangible medium, whose performance began after your express agreement and express waiver of your right of withdrawal.
- Products made to your specifications or clearly personalized
- A component of a batch of Returns only sale

### Refund or exchange?

When you request a **return**, you will be asked if you prefer an **exchange** or a **refund**.

 

If you choose a **refund**, you will be reimbursed for the price of the product within 7 days of receiving your returned product and after standard checks regarding its condition.

 

If you opt for an **exchange**, you will receive a promotional code/voucher for the price of the returned product. This promotional code/voucher has no expiration date and can be used towards your next order.